![]() We’re going to be providing answers to those questions straight from our product experts. When features aren’t working the way you think they should, we want to help. ![]() We love hearing from users of our products. The more specific you are, the better I will be able to assist you.UPDATE: Installing the latest version of RealPlayer should fix this Firefox issue. These numbers indicate the version of RealPlayer currently installed on the computer (i.e. Provide the information listed beside “Version” near the top of the “About RealPlayer” window. Choose “About RealPlayer” inside the “Help” menu. From the RealPlayer menu in the upper left, choose “Help” option.Ĭ. > What version of RealPlayer is installed?ī. > Does it happens when you use other browsers like Firefox, Internet Explorer? > Are you unable to access the Cloud videos using Google Chrome? > Are you having trouble enabling the RealDowloader plugin? > Are you unable to download videos faster (Speedbit is off)? It can also be helpful to include the name of your computer’s operating system. Could you please be more specific about the problem you are having? Please describe exactly what it is that you are trying to do and include any error messages that you may receive. Hope this helps! If you have any additional questions, please send an email to understand that you need some help however, the exact nature of the problem you are having is not clear to me.īefore I can help you, I will need some more information. Then select ‘Download This video’ option from the list. You can try the right click option for Internet Explorer browser too. If ‘Download This Video’ button is not enabled, make a right click and then select ‘Download This video’ option. Type the URL of the website ( like ) and select a video.Ħ. Then select New and then New Web browser.ĥ. If that does not resolve the issue, try the below workaround steps:Ĥ. Note: Palemoon browser is not supported by RealPlayer. If the plugin is enabled, try with alternate browsers like Internet Explorer or the RealPlayer browser. Make sure that you have enabled the RealDowloader plugin by following this link: In the meantime, please verify the following: We are aware of this and our development team is working to get it resolved soon. Other customers have reported the same problem. If you believe you are infected with a virus or worm, visit your anti-virus manufacturer’s website for removal information. This will eliminate almost all false alerts. You should run updates of your anti-virus software, including virus definitions, then perform a full system scan. A false alert can also sometimes be triggered when a free software installation includes additional offers some programs that do this include Eset and MalwareBytes. This can happen when a program performs a task, like copying a file from one location to another, in a way that the anti-virus software looks for based upon the definitions. Your anti-virus software may tell you that you have a virus when you do not. Note: Sometimes anti-virus software companies release definitions that trigger a false alert when certain programs are launched or certain files are accessed. After it is installed, enable the turn on the security. It is safe to disable the anti-virus temporarily to install RealPlayer. RealNetworks takes precautions to ensure our software is clear of viruses. If you additional question, please send an email to for the trouble. Make sure that you have added the location of the videos that you would like to see on your devices. You will see “Folders to share with other devices and add to PC library”. Click on “Library and device sharing” from the options available on the left side.Ĥ. Click on the RealPlayer logo in the upper left and select Preferences.ģ. I also recommend checking your Library and Device Sharing settings:Ģ. ![]() The devices will show up on your private network once the sharing is enabled. You need to enable sharing on at least your private network. The prompt is the sign that your PC is not enabled for sharing, which explains the inability for RealPlayer Cloud on devices to see your PC. At this point you may be prompted to share on a private or public network. Select Network and Internet (or Network and Sharing Center) and then “View network computers and devices.”ģ. Please try the following steps to correct this:Ģ. The sharing settings on your PC may be affecting the visibility of your videos on other devices. Sorry you are unable to access PC videos on your device.
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